Membership Terms and Conditions

We are so pleased you have decided to sign up for one of our Website or Membership site plans or our Mentoring Membership - please read the following important terms and conditions before you commit to using them.
This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can get on with the good stuff! Please let us know if there are any clauses that you do not understand or that contradict your understanding of the membership.
In this contract:

  • ‘We’, ‘us’ or ‘our’ means 2nd Floor Designs Limited; and
  • ‘You’ or ‘your’ means the person buying or using our services and resources.

If you would like to speak to us about any aspect of this contract, please contact us by email at support@readysteadywebsites.com.

BACKGROUND
We have a number of memberships, plans and add-ons (referred to as ‘membership’ in these terms and conditions).

The details of your membership are set out on the individual webpage or sales page where you signed up for the membership(membership description).

We are a limited company with company number 7266249 and with its registered office at 20 Street End, North Baddesley, Southampton, Hampshire SO52 9DY.

1 Introduction
1.1 If you sign up to our membership you agree to be legally bound by this contract.
1.2 If you use any of our free resources (for example a free trial, podcasts, workbooks, discovery sessions or any other resources we may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment rights.
1.3 When signing up for the membership or using any resources you also agree to be legally bound by:
1.3.1 our website terms of use and privacy policy;
1.3.2 specific terms which apply to our membership which may be set out in the membership description or in email correspondence between us.
All these documents form part of this contract as though set out in full here.

2 Signing up for the membership
2.1 Below, we set out how a legally binding contract between you and us is made:
2.2 You sign up for the membership either on the site or sales page by clicking on the relevant payment link or we shall send you the link by email.
2.3 When you sign up for our membership we shall acknowledge it by email. This acknowledgement does not, however, mean that your sign up has been accepted. We may contact you in our sole discretion and refuse entry to the membership, for example if we do not think the membership is right for you or there has been a mistake in the pricing or description of the membership. We do not have any obligation to provide a reason for this refusal.

3 The membership
3.1 We shall provide memberships as set out on https://readysteadywebsites.com/pricing and in the schedules attached to this contract.
3.2 Information provided on individual product sales pages, including in FAQs, applies and is incorporated into this contract.
3.3 Details of support provided are set out in the attached Schedule B.
3.4 Unless you have purchased a Do It For You upgrade or paid for a separate service privately from us, the following are NOT included:
3.4.1 Branding – our templates provide examples of our branding service but a logo or any branding is not included as part of your purchase. We can offer you one of our branding packages if you require it;
3.4.2 Content – our demos show you how your website could look. We provide demo content and images but we do not provide images or content for use on your website or load your content or images for you. Our worksheets provide you with guidance on how to plan and write your content and where to find images. The tutorials on the membership website will help you put your content on to your website;
3.4.3 Your content loaded – We do not load your content, images or videos for you – we have instead provided you with tutorials. We also offer our Do It For You add-on service which starts at £599;
3.4.4 Free domain name – We will help you choose and buy a domain name if needed but this will be at an additional cost through a third party; or
3.4.5 Email hosting – We can recommend an email host but we do not provide a full emailing hosting service.
3.5 We shall provide the membership with reasonable care and skill.
3.6 The availability of the membership might be affected by events beyond our reasonable control. If so, there might be a delay before we can make the membership available again. We shall make reasonable efforts to limit the effect of any of those events, we shall keep you informed of the circumstances and we shall try to provide access as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include illness, pandemics, epidemics, IT issues and problems with hosting providers, any law or action taken by a government or public authority.
3.7 In the event that membership resources are not available in whole or in part at any time, or become corrupted, are deleted or fail to be stored, we shall have no liability in any circumstances.
3.8 When you gain access to the resources in the membership, the resolution and quality of the resources you receive will depend on a number of factors, including the type of device you are using and your bandwidth, which may fluctuate during the course of your viewing. While we use all reasonable endeavours to provide a quality viewing experience, we cannot make any guarantee as to the resolution or quality of the content you will receive.
3.9 In order to gain access to the resources in the membership, you will need to use a personal computer, portable media player, or other device that meets the system and compatibility requirements of the membership platform and software from time to time. We may change the requirements for compatible devices from time to time and, whether a device is (or remains) compatible may depend on software or systems provided by the device manufacturer or other third parties. As a result, devices that are compatible when you sign up may cease to be compatible in the future.
3.10 We reserve the right to make changes to the membership from time to time. The availability of the content, as well as platforms and compatible devices, may change from time to time. We also reserve the right to replace or remove any resources and the platforms available to you through the membership, and to otherwise make changes in how we operate it. We may from time to time, with respect to any or all members offer certain features or other elements of the membership, including promotional features, user interfaces, plans, pricing, and advertisements.
3.11 No Sharing of login details. You may not share, give or sell your login details to any other person or entity outside of your team to include authorised virtual assistants . Excessive viewings or logins by any member may be treated as fraudulent use of the membership, in which case it will result in the immediate cancellation of membership without refund. When you become a member you agree to take all actions possible to protect your login details from fraudulent use. We reserve the right to cancel any membership we believe has been compromised, or is being used fraudulently, at our sole discretion.
3.12 The membership is not suitable for persons under 18 years of age, and by signing up you confirm that you are eighteen 18 years of age or older.

4 License
4.1 Templates purchased from readysteadywebsites.com have a single use license. The template may only be used for one website.

5 Your responsibilities
5.1 You will pay the fees for the membership in accordance with the membership description.
5.2 You agree to familiarise yourself and comply with the Ready Steady Websites® process, which is set out on https://readysteadywebsites.com/pricing/
5.3 Account, Password and Security. When you sign up for a membership, you will be required to choose a password and user name. You are responsible for maintaining the confidentiality of your password and other login information and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you log out from your account at the end of each session. Each registration is for a single user only. You may not use another member’s account without prior authorisation from us.
5.4 Any content you post or submit to our site or to our Facebook Group while you are a member is subject to our website terms of use and acceptable use policy.
5.5 You acknowledge that deciding how to handle any issues which may arise as a result of your joining the membership, the choices you make in relation to them and whether or not you follow through on any information we provide is exclusively your responsibility. For this reason, we cannot guarantee any specific outcomes. The results are entirely dependent on your commitment and the effort you put into the resources we make available.
5.6 The resources in the membership do not in any way constitute specific advice or recommendations. They are for training and guidance only.

6 Fees and payment
6.1 All prices quoted are inclusive of VAT.
6.2 Fees for The Mentoring Membership are as specified on https://readysteadywebsites.com/mentoring-membership/
6.3 Fees for all other products are as specified on https://readysteadywebsites.com/pricing.
6.4 We shall notify you of your plan expiry or auto-renew, and shall set out your options, 14 days in advance of the plan expiry date. For general payment and renewal procedures, please refer to the specific terms for your product via the links provided in clauses 6.2 and 6.3.
6.5 As long as you remain a member in good standing, with no breaks in your membership payments, your membership fee will not increase.
6.6 We offer a 14 day money back guarantee on all membership products. After this period, membership fees are non-refundable except for where we cancel your membership other than under 11.3 below.

7 Intellectual property
7.1 If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and unless we agree otherwise you can only use those materials for your own use and you may not share them with third parties.
7.2 The resources in the membership are provided for your information and use only and (unless we explicitly state or agree otherwise in writing) may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purpose whatsoever.

8 How we may use your personal information
8.1 We shall use the personal information you give to us to:
8.1.1 provide the membership;
8.1.2 process your payment for the membership; and
8.1.3 inform you about any similar products and services that we provide, though you may stop receiving this information at any time by contacting us.
For full details of how we deal with your personal data, see our privacy policy here
8.2 We shall not give your personal information to any third party unless you agree to it.

9 Confidential information
9.1 Where you participate in any group sessions, for example in communications as part of a Facebook group, you agree to keep strictly confidential any information shared by other members and not to share it with any third parties. You will not use the confidential information of any member for your own benefit except with the explicit consent of that member.
9.2 The obligations in clauses 9.1 will not apply to information which:
9.2.1 has ceased to be confidential through no fault of either party;
9.2.2 was already in the possession of the recipient before being disclosed by the other party; or
9.2.3 has been lawfully received from a third party who did not acquire it in confidence.
9.3 Your confidentiality obligations under this clause will continue after termination of this agreement.

10 Resolving problems and complaints
10.1 In the unlikely event that there is a problem with the membership, please contact us as soon as possible and give us a reasonable opportunity to sort out any problems with you and reach a positive outcome.
10.2 We may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
10.3 Nothing in this contract affects your statutory rights.

11 Termination of your membership
11.1 Your right to cancel The monthly Website and Membership Site plans have a minimum term of 12 months. Your monthly membership fees are recurring and terms and the cancellation process are set out for individual products on https://readysteadywebsites.com/pricing and in the attached Schedule A.
11.2 If you have any questions about cancelling your membership please contact us by email at support@readysteadywebsites.com
11.3 We may terminate your membership if you commit any material breach of the terms of this contract.
11.4 If we terminate your membership and suspend or discontinue your access due to your breach of this contract, then you will not be entitled to any credit, refund or discount in relation to the membership fees already paid by you.
11.5 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.

12 Limit on our responsibility to you
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by negligence), we are not legally responsible for any:
12.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) that were not caused by any breach of these terms on our part; and
12.1.2 business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.
12.2 Our total liability to you is limited to the amount of fees you have paid for the membership.

13 Disputes
13.1 We shall try to resolve any disputes with you quickly and efficiently.
13.2 If you and we cannot resolve a dispute using our internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.
13.3 The laws of England and Wales will apply to this contract.
13.4 In the event of a dispute between us, you and we agree not to engage in any conduct or communications, including on social media, designed to disparage each other or our website, products and services.

14 Entire agreement
14.1 These terms constitute the entire agreement between us in relation to your purchase.

15 Third party rights
15.1 No one other than a party to this contract has any right to enforce any term of this contract.

Schedule A
Product specific terms

1. Templates
1.1 For product-specific information see https://readysteadywebsites.com/pricing/
1.2 Our products include, but are not limited to;
1.2.1 Website Lite
1.2.2 Website Pro
1.2.3 Membership Site
1.2.4 Website Pro and Membership Site Combo
1.3 When you purchase a template from readysteadywebsites.com, you are purchasing a membership subscription with Ready Steady Websites®, the registered trademark of 2nd Floor Designs Ltd.
1.4 The membership gives you a single use template license and access to our Ready Steady Websites® membership website and private Facebook group for a minimum period of one year following the date of purchase and you commit to remaining a member for this minimum period.
1.5 Your membership will automatically continue after the end of the year. You may cancel your subscription at any time after the first year via your account page and your monthly payments will be stopped.
1.6 If you use one of our templates, a copy of MemberPress will need to be purchased separately from Caseproof LLC if you wish to continue receiving updates after you cancel your membership with us.
1.7 Product updates are released as often as needed for bug fixes, compatibility, or feature additions.
1.8 The following terms also apply to your template membership;
1.8.1 The monthly membership has a minimum term of 12 months.
1.8.2 At month 12 you have the option to continue, paying the reduced price of £29 per month (or £39 for the Website Pro and Membership Site Combo plan) to retain access to our Layout Library, the membership website, Facebook group, and private support tickets.
1.8.3 At month 12 you also have the option to cancel your membership via your account page. We will notify you of your options approximately 14 days before expiry of your membership.
1.8.4 If you cancel your membership and use our included web hosting, then you can choose our £10 a month hosting-only plan or we can move your website to another web host for you.
1.8.5 If you cancel your membership at month 12, your website will retain 100% functionality and you will continue to receive plugin and theme updates, unless you are using our MemberPress license, for which you will need to purchase your own copy of MemberPress WordPress plug in separately from Caseproof LLC if you wish to continue receiving updates after you cancel your membership with us. The link to MemberPress is https://memberpress.com/
1.8.6 If for any reason you stop paying your monthly membership within the first year, we reserve the right to disable your Ready Steady Websites® template and page builder and deactivate your Ready Steady Websites® account.
1.8.7 We have limits on our web hosting capabilities in terms of traffic and spikes which we assess on a case-by-case basis. If we feel that our included web hosting is no longer a good fit for your website we will contact you to offer alternative solutions based on your website file size, performance, CPU and RAM usage.
1.8.8 Our web hosting is powered by Cloudways and is subject to their terms and conditions which you can read here - Cloudways full terms and conditions.
1.8.9 We endeavour to have your website available 24/7 and when downtime for scheduled maintenance work is necessary, we will inform you in advance and with reasonable notice.

2. Do It For You upgrade
2.1 For product specific information and enquiry form see https://readysteadywebsites.com/pricing/
2.2 The upgrade option is bespoke and created on an individual basis, with prices from £599.
2.3 Individual payment options will be set out in an email quotation, following review of your enquiry form responses, and telephone discussion where necessary.
2.4 Our standard terms and conditions in this contract will apply.

3. Mentoring Membership
3.1 For product-specific information see https://readysteadywebsites.com/mm/

Schedule B
Support

1. There are three ways we offer support;
1.1.1 you can use our tutorials in our Ready Steady Websites® membership site to answer almost all your questions;
1.1.2 you can ask in our Members Only Facebook Group where we and our members will offer assistance; and
1.1.3 you can raise a private support ticket sent to us directly from our Ready Steady Websites® membership site - these are responded to via email.
2. We do not offer any 1:1 live, phone or video support outside of our "Zoom Wednesday" sessions and scheduled live sessions in the Mentoring membership.

3. Referral Partners and Affiliates
3.1 Affiliate Terms and Conditions can be found on https://readysteadywebsites.com/affiliate-terms/

4 WordPress Care Plans
4.1 WordPress Care Plans can be purchased for £49 per month via our website and are offered as an optional add-on to the standard Ready Steady Websites services.
4.2 You can cancel any of our WordPress Care Plans at any time. Refunds are not available for our WordPress Care Plans.

5 Included Web Hosting
5.1 We offer free website hosting for as long as you are a paying member. Alternatively, we can put the website live on your web hosting if you already have hosting.

Online terms and conditions for the sale of digital products

We are so delighted you have decided to purchase a digital product from us! Please read the following important terms and conditions before you buy anything on our website.

Certain sections of these terms only apply to you if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. We shall let you know the relevant sections.

Here is a summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that if you are a consumer we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your products, in some cases, if you are a consumer, you can change your mind and get a full refund – see the section on the ‘Cooling Off Period’ below.

The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

up to 30 days: if your products are faulty, then you can get a refund;

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this contract:
• ‘We’, ‘us’ or ‘our’ means 2nd Floor Designs Limited; and
• ‘You’ or ‘your’ means the person using our site to buy products from us.

If you would like to talk to us about any aspect of this contract, please contact us by email at hello@readysteadywebsites.com

Who are we?
We are a limited company with company number 7266249 and with its registered office at 20 Street End, North Baddesley, Southampton, Hampshire SO52 9DY.

1 Introduction

1.1 If you buy products on our site you agree to be legally bound by this contract.

1.2 When buying any products you also agree to be legally bound by:

1.2.1 our website terms and conditions and any documents referred to in them;

1.2.2 specific terms which apply to certain products. If you want to see these specific terms, please visit the relevant webpage for the products.

The above documents form part of this contract as though set out in full here.

2 Your privacy and personal information

2.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

2.2 Our Privacy Policy is available here.

3 Ordering products from us

3.1 Below, we set out how a legally binding contract between you and us is made.

3.2 You place an order on the site by clicking on the ‘Buy’ button.

3.2.1 When you purchase a digital product from us at the end of the online checkout process by clicking on the Buy button, we will acknowledge it by email. This acknowledgement does mean that your order has been accepted, see below.

3.2.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a) the products are unavailable;
(b) we cannot authorise your payment; or
(c) there has been a mistake on the pricing or description of the products.

3.2.3 We will only accept your order when we email you to confirm this or deliver the products, whichever happens earlier. At this point a legally binding contract will be in place between you and us.

3.3 If you are under the age of 18 you may not buy any products from the site.

4 Right to cancel this contract.

4.1 You have the right to cancel this contract within 14 days of placing your order without giving any reason.

4.2 The cancellation period under 4.1 will expire 14 days after the date you place your order.

4.3 To exercise the right to cancel under 4.1, you must inform us of your decision to cancel this contract by a clear written statement (eg a letter sent by post or email).

4.4 To meet the cancellation deadline, you need to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5 Effects of cancellation

5.1 If you cancel this contract in accordance with 4.1, we will reimburse to you all payments received from you.

5.2 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

5.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6 Delivery

6.1 If the product is a one-off purchase of digital content, we will make the digital content available for download by you as soon as we accept your order.

6.2 If the product is to be delivered in instalments we shall supply the digital content to you as specified in the product description.
6.3 If something happens which:

6.3.1 is outside of our control; and

6.3.2 affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the products.

6.4 Unless you and we agree otherwise, if we cannot deliver your products within 30 days, we will:

6.4.1 let you know;

6.4.2 cancel your order; and

6.4.3 give you a refund.

7 Payment

7.1 We accept payment via Credit or Debit Card, depending on the product this can be paid for via PayPal or Stripe payment gateways, or any other method of payment you agree with us.

7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

7.3 The price of the products includes VAT at the applicable rate.

8 Nature of the products

8.1 If you are a consumer, the Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the products:

8.1.1 are of satisfactory quality;

8.1.2 are fit for purpose;

8.1.3 match the description.

8.2 While we try to make sure that the colours of our products are displayed accurately on the site, the actual colours that you see on your computer, mobile phone or other device may vary depending on the monitor that you use.

8.3 We may discontinue or modify products at any time without prior notice.

9 Faulty products

9.1 If you are a consumer, your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from suppliers of products, you can find out more from Citizens Advice on their website www.citizensadvice.uk or call them on 03454 04 05 06.

9.2 If you are a consumer, nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights under common law.

9.3 Please contact us using the contact details at the top of this page within 7 days, if the products we supply are faulty and you wish to discuss with us the possibility of:

9.3.1 us repairing the products;

9.3.2 us replacing the products;

9.3.3 a price reduction; or

9.3.4 a refund.

10 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

11 Limit on our responsibility to you

11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

11.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed; or
(b) that were not caused by any breach on our part; and

11.1.2 business losses.

12 Entire Agreement
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

13 Disputes

13.1 We will try to resolve any disputes with you quickly and efficiently.

13.2 If you are unhappy with:

13.2.1 the products;

13.2.2 our service to you; or

13.2.3 any other matter;

please contact us as soon as possible.

13.3 If you wish to make a complaint, please send an email to hello@readysteadywebsites.com setting out the details of your complaint and we shall contact you within 7 days in order to try to reach a satisfactory outcome.

13.4 If you and we cannot resolve a dispute using our internal complaint handling procedure, and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

The laws of England and Wales will apply to this contract.

Website Terms of Use

1 About our Terms
1.1 Thank you so much for visiting our website (the Site). These Terms explain how you may use this Site.
1.2 References in these Terms to the Site include all associated web pages.
1.3 You should read these Terms carefully before using the Site.
1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
1.6 If you have any questions about the Site please contact us by email: hello@readysteadywebsites.com

1.7 Definitions

Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

Terms
means these terms and conditions of use as updated from time to time under clause 14;

Acceptable use policy means the policy set out at the end of these Terms
Cookie policy means the policy here which governs how we use cookies in the Site;

We, us or our means 2nd Floor Designs Limited trading as Ready Steady Websites® with its registered office at The Studio, 20 Street End, Southampton, SO52 9DY

Online terms and conditions for the supply of goods or services means any terms and conditions which will apply to you ordering goods or services using the Site;

Privacy policy means the policy https://readysteadywebsites.com/privacy/ which governs how we process any personal data collected from you;

Submission means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site;

You or your
means the person accessing or using the Site or its Content.

1.8 Your use of the Site means that you must also comply with our Acceptable Use policy, our Privacy policy, our Cookie policy and our Online terms and conditions for the supply of goods or services, where applicable.

2 Using the Site
2.1 The Site is for your personal use only.
2.2 You agree that you are solely responsible for any costs and expenses you may incur in relation to your use of the Site.
2.3 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at hello@readysteadywebsites.com
2.4 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3 Ownership, use and intellectual property rights

3.1 This Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owner of them and free to use them as we see fit.
3.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site.

4 Submitting information to the Site

4.1 Whilst we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not submit to the Site any information that you regard as confidential, commercially sensitive or valuable.
4.2 We may use any Submissions as we see reasonably fit on a free-of-charge basis. We shall not be legally responsible to you or anybody else for any use of Submissions.

5 Accuracy of information and availability of the Site
5.1 Whilst we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
5.2 We may suspend or terminate operation of the Site at any time as we see fit.
5.3 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
5.4 Whilst we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

6 Hyperlinks and third-party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse that third party's website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third party site.
Acceptable Use Policy

7 Acceptable use

7.1 As a condition of your use of the Site, you agree:
7.1.1 not to use the Site for any purpose that is unlawful under any applicable law or prohibited by these Terms
7.1.2 not to use the Site to commit any act of fraud;
7.1.3 not to use the Site to distribute viruses or malware or other similar harmful software code;
7.1.4 not to use the Site for purposes of promoting unsolicited advertising or sending spam;
7.1.5 not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
7.1.6 not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
7.1.7 not to use the Site in any manner that harms minors;
7.1.8 not to promote any unlawful activity;
7.1.9 not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
7.1.10 not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks; and
7.1.11 not to attempt to circumvent password or user authentication methods.

8 Interactive services

8.1 We may make interactive services available on the Site, for example areas where you can comment on Content.
8.2 We are not obliged to monitor or moderate Submissions to my interactive services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.
8.3 We may remove or edit any Submissions to any of our interactive services whether they are moderated or not.
8.4 Any Submission you make must comply with our Submission standards set out below.

9 Submission standards

9.1 Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied at our discretion, acting reasonably. In particular, you warrant that any Submission or communication is:
9.1.1 your own original work and lawfully submitted;
9.1.2 factually accurate or your own genuinely held belief;
9.1.3 provided with the necessary consent of any third party;
9.1.4 not defamatory or likely to give rise to an allegation of defamation;
9.1.5 not offensive, obscene, sexually explicit, discriminatory or deceptive; and
9.1.6 unlikely to cause offence, embarrassment or annoyance to others.

10 Linking and framing

10.1 You may create a link to our Site from another website without our prior written consent provided no such link:
10.1.1 creates a frame or any other browser or border environment around the content of our Site;
10.1.2 implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
10.1.3 displays any of the trademarks or logos used on our Site without our permission or that of the owner of such trademarks or logos; or
10.1.4 is placed on a website that itself does not meet the acceptable use requirements of this Policy.
10.2 We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

11 Using our name and logo

11.1 You may not use our trademarks, logos or trade names except in accordance with these Terms.

12 Breach

12.1 We shall apply these Terms in our absolute discretion. In the event of your breach of the Terms we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.

13 Limitation on our liability

13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
13.1.1 losses that:
(a) were not foreseeable to you and us when these Terms were formed; or
(b) that were not caused by any breach on our part
13.1.2 business losses.

14 Variation

No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

15 Disputes

15.1 We shall try to resolve any disputes with you quickly and efficiently.
15.2 If you are unhappy with us please contact us as soon as possible to let us know.
15.3 If you want to take court proceedings, courts of England and Wales will have exclusive jurisdiction in relation to these Terms.
15.4 The laws of England and Wales will apply to these Terms.

Page modified on: 15 July 2022