Privacy Policy

Who we are

This is the privacy policy for Ready Steady Websites®.

Ready Steady Websites® is a registered trademark of 2nd Floor Designs Ltd.

2nd Floor Designs Ltd is a web and design company (Company Number: 7266249).

Registered office address: 2nd Floor Designs Ltd, The Studio, 20 Street End, Southampton, Hampshire, SO52 9DY.


Who to contact regarding your data and privacy.

Please contact us using the details above.

The purposes for which we will use and process your data.

If you are a client we will process your data in accordance with the contract you have signed with us or the agreement you have made with us. We will also process your data in accordance with any legal obligations we have.

If you are a potential client we will only use your data in relation to providing you with details and information about the potential working relationship. If you do not become a client, any personally identifiable information we hold about you will be destroyed, unless you explicitly consent to us retaining that information.

If you have signed up to our newsletter or email list we will use your data only for that purpose.

We will inform you at the time of collecting your data what it will be used for.

The lawful basis for which we will process your information.

Under GDPR we have to make everyone whose data we hold or whose data we may be collecting aware of the lawful basis under which we will be processing your data. 2nd Floor Designs Ltd. will be processing your information under the lawful basis of:


As part of our contract to provide you with our services we will process your data for reasons of invoicing and payment and any legal obligations surrounding this such as for tax purposes.


When you sign up to any of our email lists or newsletters we will ask you for consent to contact you using the details given. You have the right to withdraw this consent at any time by contacting us via the details above.

Legitimate Interest.

There may be times when we use your information if we feel there is a reason of legitimate interest to do so. This means if we have some information which we feel could be useful to you or your business. For example, to inform you of changes to our privacy policy. We may also contact you to inform you of changes to our business or new services that we offer if we deem them to be relevant to you. We may from time to time send thank you cards through the post to the address that you registered with. You have the right to object to your data being used in this way and if you do object, please contact us via the details above.

Third parties.

Most of our data we collect directly from you.

The only time we receive data from a third party is when work is referred to us from another company. The information we are given is minimal and only what is necessary to make contact with you; name and email address or phone number. In this situation, when we first have direct contact with you, we will ensure the information we have about you is correct and we will only use the data in relation to the work we are undertaking for you and on occasion under the lawful basis of legitimate interest as outlined above.

When we have a contract with you, on occasion we have to share some of your data with third parties in line with legal obligations such as for accounting and tax purposes. When doing this we will only share what is necessary.

We use third party software on occasion when processing some of your data. The software companies that we use comply with GDPR. They are:

ConvertKit (
Dropbox (
Facebook (
Google Cloud (
Google Business and Data (
Hotjar (


These are the cookies that we use across our website. Depending on how you interact with this website will depend on the cookies stored. All of our cookies are used to collect anonymous data to help us with our services.

Cookie Type Duration Description
_calendly_session Session 3 weeks Used in on book a demo page to book via Calendly
_fbp Third Party 90 Days Facebook Pixel cookie to store and track visits across the website
_ga Third Party 2 years Google Analytics, used to distinguish users
_gid Third Party 1 day Google Analytics, used to distinguish users.
_hjFirstSeen Third Party 30 mins This is set by Hotjar analytics to identify a new user’s first session.
_hjid Third Party 1 year This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
cookielawinfo-checkbox-necessary Persistent 11 months This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessary Persistent 11 months This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".
countdown-5ecce83d584c7hide Persistent 1 year Set to remember state of countdown timers on sales pages
cppro-ft-style Persistent Used for slide ins and pop ups
cppro-ft-style-temp Persistent 1 day Used for slide ins and pop ups
JSESSIONID Session General purpose platform session cookies that are used to maintain users' state across page requests.
player Third Party 1 year cookie for playing controls
referrer_user_id Persistent 90 Days For tracking referrals for people joining Ready Steady Websites®
viewed_cookie_policy Persistent 11 months The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
vuid Third Party 2 years cookie for views

Retention periods.

We will retain your information for as long as we feel it is relevant or necessary and we will check that your details are still correct if a significant period of time has passed since last contacting you.

If we have a contract with you and your details are relevant to us for tax purposes, we will keep your data for at least five years after the submission deadline of the relevant tax year.

Your rights and your data.

You have the right to request to see the information that we hold about you.

You have the right to rectification, which means the right to ask us to amend any data we hold about you which is not accurate.

You have the right to request that we delete your data. In some circumstances this may not be possible if we need to retain some of your data to comply with legal obligations that we have. We will notify you if this is the case.

You have the right to restrict processing which means to inform us if you only wish us to use your data for certain purposes. For example, if we are unable to delete your data because of tax purposes you can request that this is the only reason we will hold it and we will not contact you for any other reason.

You have the right to change or withdraw consent that you have given about how your information or data may be used.

If you wish to exercise any of your above rights please contact us via the details above.


If you have a complaint about how your data is being used by us, you have the right to make a complaint to The Information Commissioner's Office on 0303 123 1113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Page updated: 29th April 2021