Questions & answers

No question is a silly question. Here are the answers to the most frequently asked questions.

How much money is all of this worth?

If we were to work with you one-to-one in our agency, a website with the amount of design time and functionality we have put in to our RSW templates would cost you around £5,000 per template. Not to mention the additional plugins we've included in the template cost, which if purchased separately, would cost upwards of £500 per year. Plus access to our tutorials and the unlimited help in our Facebook Group and via private support tickets. It's a really good deal!

What makes Ready Steady Websites different?

All templates are designed and built by Chris Wharton of 2nd Floor. Chris has been working as a designer and web developer for 16 years and has been using WordPress for twelve of those. 2nd Floor specialises in custom WordPress website builds and we’ve worked with massive corporate companies, successful entrepreneurs, small businesses and coaches across a range of different business disciplines.

Over the years we’ve sold Commercial WordPress themes to over 7,000 people and created bespoke websites and membership websites for our customers.

Ready Steady Websites has been designed and built for people who want a beautiful agency designed website, without the price tag whilst still having access to professionals who are experienced and know what they are doing.

What is the difference between your Standard and Upfront plans?

Other than up-front plan having the convenience of paying for Year 1 up-front and saving £98 there is no difference in what you get. You still get access to the membership website, Facebook Group, theme and plugin updates and unlimited private support tickets.

Will this work on WordPress.com?

No, this service is built on the WordPress.org self-hosted platform. You will need a web hosting account.

Do you have a refund policy?

Yes we do, if you're not happy with your purchase we'll refund you in full within 14 days of your setup payment date. You will lose access to your test website and if we've put the website live for you, we'll uninstall our template from live too. Please check out our Terms of Service for all the details.

Is the £29 + VAT monthly membership cost forever?

The monthly membership has a minimum of 12 months. After that you can cancel whenever you like. You will lose access to the Ready Steady Websites Membership website, the Facebook Group and Ready Steady Websites support as well as future plugin and theme updates. Your website will still remain functional though.

If I do cancel my membership, what happens to my website?

Your website will be fully operational still. However, you will lose access to the Ready Steady Websites Membership website, the Facebook Group and Ready Steady Websites support as well as future plugin and theme updates.

Please note: The monthly membership has a minimum of 12 months initially and you can cancel any time after that.

Why have a setup fee and also a monthly cost?

The setup fee covers the time that has gone into designing and building the template of your choice. It also pays for the time taken to set-up your website initially with your logo, fonts, colours and sitemap and it covers the time spent checking your website over and putting it live once you are ready.

The monthly cost covers someone being there for you when you need support in the Facebook group or via a private support ticket and it goes towards the cost of template and plugin updates.

Do I have to pay VAT outside of the UK?

The tax you pay depends on your country in relation to UK VAT and VAT MOSS laws. For example if you're in Switzerland or the United States you won't be charged VAT.

You'll see a confirmation of what you are paying on the 2nd step of the joining process before you enter your card details.

How much can I actually change on the templates?

Everything you'd want to. Page layouts are completely in your control, you can do hundreds of different layouts, effects and you have full control over colours, backgrounds, images, text sizing. If you get stuck, we're always available in the FB group or on support.

Can I change the images or upload new ones?

Yes you have full control over all the images you use and can upload new ones. The page layouts for our templates are there to give you something simple to work from, you can swap out all images and content, delete elements, rearrange elements. You can even create your own new layouts.

Does Ready Steady Websites build the whole site for me?

No, we do not load your content and images for you. That job is for you.

If you provide your logo, colours, fonts and sitemap when you fill out our "Get to know you" form then you will get a cloned version of the demo website with all of the demo content and images but your website will be branded to you with your provided logo, colours and fonts.

If you send us a sitemap we'll provide your website on our test server with all of the pages you asked for pre-loaded with a "best guess" page layout that we think will best match the pages. The page layouts from your chosen demo will be used.

Can I add new pages?

Yes, you can add as many pages as you like, the templates and page layouts are there to help you visualise how your website will look as well as make it easy for you to just switch out the content and images yourself.

You can create as many new pages as you want and you can choose to load a pre-defined layout or create a page entirely from scratch if you like. The Page Builder is very powerful.

Can I add videos?

Yes, you can load your own videos via the Page Builder. Wherever possible we'd recommend using something like YouTube, Vimeo or Wistia to host the videos and then simply add those as embedded videos onto the website. It will make pages load faster and provide a better user experience for your customers across different devices.

Do I get all the templates as part of the membership?

Ready Steady Websites membership comes with ONE template for ONE website. If you want more than one template for more than one website, all you need to do is purchase more templates from within the membership website. There is a discounted one-off fee for each new template but we don't keep increasing your monthly membership cost.

Do I have to have a domain name?

No you don't have to have one to get started, but you'll need one before you go live.

We don't offer free domain names but we will help you choose and buy a domain name if needed. You'll need to buy your domain name and this will be at an additional cost through a third party.

Do I have to have web hosting?

No you don't have to have web hosting to get started, but you'll need to have web hosting before you go live.

We recommend hosting the website yourself, which we can provide recommendations for and help you get set up too.

If you don’t have your own hosting already we are happy to host your website but it will be at an additional monthly cost which we will discuss on an individual basis depending on your needs.

What web browsers does the Page Builder work on?

We recommend using the latest version of Google Chrome on Mac or Windows. The latest major version of Chrome, FireFox, Safari and Edge are all supported in terms of using the Page Builder to create layouts. iOS and mobile devices are not suited to using the Page Builder.

The websites themselves will work on all modern browsers and devices.

More Questions?

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